I will report this to the post master. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. I have no idea how to get on the phone with a live human being? This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Yes it would be a pain. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. eBay somehow refunded the buyer automatically when the return was delivered. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . For things like graphics cards your best bet is to sell locally, all cash. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. 26-05-2020 Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. 04:02 PM. You purchased a specific quantity of an item, but received the wrong amount. All sales are final after the buyer rates the seller or 3 days after delivery. Zero money was left over. I recently had the same experience. The buyer received the wrong item. If the shipped item was sold for under $750, delivery notification is adequate proof. But I would like to reach more buyers. 09-10-2020 another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Its just getting worse, sadly. It was already on the way. I lost my appeal. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. Finish enrollment at any CLEAR airport location next time you fly. I'll have to ask her what she sees different because I know it's the same. Contact postmaster and file mail fraud. Thanks for the policy violation on your part eBay. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Ebay says I have to "take action" by Sept. 11th. Aamzon advised we can do what we want. These are both things ebay phone reps suggest. Yup pretty much. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. . Our app will file a claim in your stead, saving you time and a potential headache. How do i handle this? There is undisclosed damage to the item. Two moths ago, a parcel comes back. Its unfair they side with the buyers all the time. But obviously I cant prove that. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A buyer will offer to purchase your item and send a larger payment than required. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. man!! Loophole on eBay! Press question mark to learn the rest of the keyboard shortcuts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How were you able to call eBay? Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. and our If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. You can request that the buyer send the item back to you immediately. Supervisor told me to hold up on Police report and wait for UPS to step in. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Only first-class mail can be certified. But I would think it is more likely a customs thing. Explain it to him like you explained it to us. I can send to any other email address OK.We'll move all . In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. Here are some of the most common ways eBay sellers are scammed. Theyll tell you to file a report with the police and then wash their hands of the matter. Yet fight is not over, lets see what happens next. Create an account to follow your favorite communities and start taking part in conversations. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Disputing the chargeback can take a lot of time and hassle on your behalf. The status says the item was "Delivered to agent," so the item shows as delivered. If you have any problems paying for your items, we . By ARTHUR WRIGHT. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Its usually not a good idea to trade with accounts that have bad feedback. They then go to Etsy and order the item from me at full price using a suspect credit card number. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. "Hi. Most of them are happy new year banners being returned in Febuary. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Go to usps site and fill out the mail fraud form. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. I have to take her to court! Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. I cant believe you won this. Visit the nearest USPS location and fill out a request form. Some of this advice may be second nature to you, or may not apply to all sales. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Never sold on Ebay before. I can't really remember what specific package I mailed it in. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. 26-05-2020 Could you explain a bit what steps you take when shipping? Click on Send. why it was refused and Never heard back. - edited Either way eBay will make sure the buyer gets their money back right or wrong. Do you have the number? The law spells out how to challenge billing errors. Phone eBay and they said I should have tried harder. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. If the package was mixed up by GSP, then they should handle it. Remember to be persistent when you are in the right and can prove it. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. You are welcome to file claims and police reports. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. There are two occasions in the tracking updates that says it was rerouted due to processing error. I have sent the item you ordered to the address on file with ebay. I'm not sure where I stand on this now. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. This months episode of the eBay Seller Spotlight podcast is live! You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Ebay found me not at fault and released my funds. If the package was mixed up, it would have happened there. I never sold a necklace on ebay period, and never saw that one in my life. 10/31/2020 at 3:54 pm #83017 Antique Frog It sucks. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Buyer contacts me today. Put your blame where it belongs with Chinese sellers! I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. package or mail missing? A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Some are targeted at buyers, others at sellers. I have 100% seller feedback. The buyer then tried to repeat that same scam several times. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. At first, it might seem foolish to pass up a generous offer, but often its a trap. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Good for you. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. 26-05-2020 They aren't. There is so much scamming going on Ebay, Sellers dont have a chance. Create an account to follow your favorite communities and start taking part in conversations. Offer to send the copied forms to an ebay chat rep. 1. Am I protected against negative feedback in this scenario? Is it possible they received it from another seller? If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. For more information kindly send . 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago A little detective work might find the answer. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. i think someone is trying to scam me like this to. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Somewhat new, never had this happen before. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. I responded to the return but Im really freaking out. Read the feedback other have left for the person. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Theres no possible way I sent the wrong item so hes trying to scam me. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. I know they will get their refund, but should I inquire at all? Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Buyer sent me picture of something different in the box. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. She got her full refund back and kept the ring! 09-10-2020 So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. 01:30 PM. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. NO Cash Refund for wrong purchased items. This is what people are doing nowadays, so selfish. "That picture shows different items rather than what I sent. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Thx for the link to reporting a buyer theres a couple people I need to report. $15 each. They sell fake goods and don't pay taxes. 09-10-2020 The buyer pays quickly, and you send the item without concern. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. FedEx. Create an account to follow your favorite communities and start taking part in conversations. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. 26-05-2020 I also ask if you have me mixed up with another seller you've purchased from recently. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. The most common dispute for a scammer is the "not as described" dispute. Do I have to go ahead and refund no matter the circumstance? I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Message 1of 30 Well tonight I received the above email. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Seller deleted listing immediately after purchase? Same thing just happened to me and I was able to keep the earning. The other thing that is suspect is their account was created the day they ordered the item. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. This was shipped by Global Shipping Program. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. 04:28 PM. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Things like this happen. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Listen to this weeks podcast to hear sourcing methods from a seller! Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. but it is really suspect that they created their eBay account the day they ordered my item. It also looks like the original label is a printed label, cut out and then taped on. Once payment is confirmed you ship it promptly. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement.