To unmute the device, click Unmute. Navigate to the Levels tab and turn off the muted button if it's active and use the slider to turn on the Microphone to at least 75. This is a great workaround, unfortunately in my corporate environment users are not allowed to make manual registry modifications. Go to Windows start menu button > type in Device Manager > Audio inputs and output. But Microsoft should fix this or give a setting to switch off this feature/bug. 6. When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. Create an account to follow your favorite communities and start taking part in conversations. The headset will continue to give a triple beep every 15 seconds. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. Shrenik Bhura. I have exactly the same problem, also using Aftershock, it drives me nuts! It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. Or choose between two EQ settings: Work or Music mode. Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. Well, though this works. 1. Tentatively, the simple workaround is to remain unmute. VLad Koretsky, Loris Valentini iPhone Settings > Bluetooth > On*. Okay listen up guys, this is important. Find answers to your questions by entering keywords or phrases in the Search bar above. You are a hero. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Mute rarely works for me. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. like i'm breaking up. @achaz. - edited So it only takes me a few months before everyone says they can barely hear me. I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. Mohamad Kabeel. Then it will disconnect and again become inconsistent for about 30 seconds until re-stabilization. You can also just click the application name, and then youll have an option to turn the sounds off but leave the toasts on. After installation of the software, it adds a windows notification as well that you need to turn off . please fix that! The noise cancelling thought makes sense as when I am inside a confined space (i.e. Then wiped off with a paper towel. New here? You can test it by just covering the holes with a finger. Can you please file the bug through the Help/Report an issue. @thetelecoms9193, I have the same issue. Not sure what I'll do. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. My headset is hooked to my phone at the office. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! All of them is normal. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. Maybe you can check Jabra settings. I had the same problem where I can hear callers but they cant hear me. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. Not sure I agree here! Keep testing, until you find the right balance and the Plantronics headset echo is gone. A tone means the sensors need to be reset. I did the test above (covering the noise cancellation sensor) and my problem went away. Any help would be appreciated and help me fix them when they go wonkers. How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). So weird / annoying. J recently had the same issue, but I'm using a Plantronics headset. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! I have the same problem as Pam, Kristina and Michelle, its been getting worse in the last week or so, people cant hear me clearly. @rickhyne. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To mute the device, click Mute. Apr 7, 2017 by I am using following products The newest version is 1.4.00.29469 (64-bit). As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. they made an exception for me. Whats the advice ?? You can't turn this one off completely AFAIK. Where is your mute or unmute button? In the System Properties window, click the Hardware tab, and then click Device Manager. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. General Performance Ports & interfaces Other features Headphones Microphone Packaging content Carrying case Logistics data Harmonized System (HS) code 85183000 show more Sorry for my late reply, hectic week here and a long weekend! But, if you actively attend the meeting and you unmute frequently to say something, then it is a terrible experience. . A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. No products found. got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. The Dell WH3022 Pro Stereo Headset uses a USB Type-A connector to connect to your Desktop or Laptop computer. ahmed afridi, Rohit Dhavade 10% OFF. THANK YOU VERY MUCH! If you are ready to choose a new headset for computer calls, check out our recommendations for the best headset for computer calls. The HUB release notes confirms that there can be mute sync issues sometimes. My PLT V5200 headset often: 1. Motor Vehicle) people can hear me. cant get the mute to work on the legend this way. It's better to stay away from that headset. How do I unmute my Plantronics headset? hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. thanks for letting us know that it needed a software. The headset icon turns green to indicate the device is unmuted. When we mute or unmute the microphone, there is no sound prompting me to do this. You can check if lowering the headsets volume causes the distortion to disappear. Is there a solution for this annoying feature?Can someone from Cisco state, at least, if this feedback was sent to their engineering for software improvement? I was able then to reduce it to a single tone sound. In the Control Panel, click System. Stay away from Plantronics - its bottom of the barrel garbage. https://sciencing.com/denatured-alcohol- same issue here. Additionally can you use. Click Start, then Control Panel. Wearing the Voyager 5200, tap the call button to test sensors. Not great. Plantronics CS510 and CS520 (C052) Reset 1. same problem with me - 2 voyager legends where microphone just stops working. Nov 30, 2018 by Your device should work just fine. We're here to help you to pick out the top 14 Best Wired Headset For Call Center with our handy buying guide. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. They are pretty well designed but looks the recent headsets are not built to last! MS does a great job at complicating users' lives, but this workaround is gold. If you were encountering an issue and it is now resolved, please change the post flair to Solved! 2. Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). @Ronald Miranda ;) ), Have a nice rest of the day (mine will be better for sure ;) ). And the so called voice system never works. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. For the current session, you need to Stop it. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. Sander ten Wolde, Dave Blankenship Additionally can you use Poly Lens and see if headset settings can be managed through this other software? We can ask MS Teams to remove what? Let it sit for a few minutes. I am not sure about it because I did several test in our Teams client by changing different device. You should check with the devices manufacturer. Ive been using the Savi 8220 headset for over a year now with little issue. Not possible at all to decrease the volume of this sound or disable it ! Deal. I live in Florida and use this at work, and while working out. A tone means the sensors need to be reset. I first though it was Microsoft teams issue. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Usually 1-4 or A-G. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. The headset icon turns red to indicate the device is muted. I can hear too what they are hearing. There isn't any config entry in the settings menu anymore. Avail 10% OFF Coupon Code. Note: When viewing settings in Hub, make sure the headset itself is selected in the upper left corner of the application, and not the BT600 . I have two Voyager Legends and both are bad. Then select properties. This does not work on Voyager Focuc UC. How can I correct this? The built-in sensor presence pauses streaming media when you remove the headset, making sure you don't miss any content. To anyone not wanting to download extra software to work around this, simply go into your sound settings via your control panel click the recording tab, find the microphone and right-click it. My 5200 blue light continually flashes 3 times while connected to my computer is there a significance to that? This avoid me to hear the 5 seconds beeps.. Unfortunatelly this behaviour will appear again if i mute on and off using the Mic icon in teams. Craig McKellar https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. the logitech logo on a silver button). Android Settings > Bluetooth: On > Scan for devices*. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. Since it was several years old, I purchased new one, same problem, had it replaced & same. If you hear the words Mute On or Mute Off then there is an additional control layer on top of the default behavior. MS Teams is sending many signals to the system and the apps are the ones implementing that as they want. Click Start, then Control Panel. Dec 11, 2018 by You can also set mute off alert to tone only. Can you let me know how I check the Teams client version? To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Go to settings. 2. iMac connected with BT 600 @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. Super easy fix - put a piece of tape over the two holes next to the call button. Please allow us to remove the voice prompts of "muted" and "unmuted" - rather have them as little beeps. no mute/unmute beep but using Webex Audio it does. If I placed the microphone right next to my mouth then they could hear me normally. Secondly, the voice is not clearly heard to the person on other end. To unmute the device, click Unmute. Any ideas? Free shipping for many products! interestingly the same does not work with the legend. Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon. I have the exact same problem starting from a couple of days. 1. If you are still looking for more help, then leave it as is. The headset icon turns green to indicate the device is unmuted. Hello. People comment that my voice is faint. My problem seems to come from my Plantronics software installed with the Plantronics headset. Although, not sure how warranty would be valid or not outside US, for me it's very important. Dave Blankenship. I'll apply the same workaround: switching to beeps. i have the same problem exactly like yours but no solution worked for me , are there any advices? Cookie Notice Poly will not acknowledged the issue is probably firmware related barring any better explaination. Plantronics USB Bulk Driver or Plantronics USB Audio Adapter. Super Saver! If you have any update about this issue, please feel free to post back. Didn't search for them. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You can mute and unmute your headset using Plantronics HUB. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. Before it used to mute the app only. Using computer audio and webex browser app. SHOW DEAL. . I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. #3 Make sure compatibility dial is correct. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. 2023 Plantronics, Inc. All rights reserved. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. Its from corrosion caused by sweat, rain, or even just being open to the humidity in the air. i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. next, select the levels tab and click that mute button and voila problem solved ezpz. But then shows that it isnt available not able to connect. In my company, we use "Cisco UC Intergration for Microsoft Lync" (version 11.6.3 build 49390) to telephone (phone call, audio conferences). Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". And I also did a test in our environment. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. Called Plantronics customer service. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne Thank you! 2) The sound duration is very long and the ongoing conference cannot . any ideas what's happened? I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. Our goal is to deliver such a great customer experience that you would only buy your office headsets from us and continuously recommend others. Olawale Yussuff, TheTelecom Shop Right-click on the Plantronics device and choose Properties. I have same issue with my Voyager 5200. I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. A: Answer I called their customer service to ask the same question. Privacy Policy. You dont have to soak the battery side. Doing it here won't move things I think. And I've sent it to reseller, hope they will fix it or it will be replaced. Actually my headset says "No volumen" when I decrease it to 0, and that happens at Windows level, MS Teams has nothing to do. Alternatively, Im running into a problem where the headset stopped letting me know that it was muted or unmuted when I pressed the button. Didn't try, will maybe do, if no solution here. I have a Plantronics 5220 Voyager Legend. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? For more information, please see our Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. Maybe it is just a configuration on the device settings? However, when mute / unmute request comes from a headset device, then it is worth to send back a confirmation so the headset notifies listener. Poly Studio Room Kits for Microsoft Teams Rooms. 2 Activate Bluetooth on your phone and set it to search for new devices. You could try pressing the physical mute button on the headset and see if that works? Disappointed. 1. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. Learn how to use and troubleshoot problems with the Headset that you use with your computer. The other headphones I have connected do not work now. I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. Naniwayuri 3 yr. ago. more likely Teams changed something in how they recognize the button press. Mine was replaced. Dave Blankenship. So i am curious about how did you hear it. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. 10-17-2017 How to wear the headset: 1. Your headset sets itself as the default audio device on your phone or computer. Hw button mute functionality is one of the most important things I want for a business headset (along with mic quality and rock solid BT connection) and breaking it is infuriating. it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend! Jean-Franois Carrier I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. Losttexan, Olawale Yussuff Thank you very much! This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. @jeanfranco81871. I have microphone problems with my headset plantronics voyager edge - people hear my very bad. I confirm I also have this on Webex standard web usage. The turn off the headset for about 5 - 10 secs and turn back on. Plantronics Voyager Focus Uc Mute On Mute Off Issue. on my Plantronics 5200 Callers complain of horrible echo and the volume on my end will become very low by itself. This is delivered by your headset manufacturer. Running in to the same issue with my Legend. @gonzoxxxxx. Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. make sure that you have your headset selected and that your headset is powered on. A lot of people can't stand this message. 2. I am just a simple volunteer in the community like everybody else. And though music sounds good in headphone-mode, voice calls are crummy. I had the problem of people not hearing me after I dropped it. Also a headset button to mute / unmute a mic started working during Teams meetings. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues.