axs ticket refund insurance axs ticket refund insurance

On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Individuals in possession of a recording device are subject to confiscation and/or ejection. It's all a fan needs, all in one app. 36. Ticket Insurance. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Privacy Policy. If I have XCover ticket insurance and miss an event, can I get a refund? Klicka hr fr att kontakta oss. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. I bought these from AXS . We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. TicketPlan cannot be held responsible if incorrect banking details are provided. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Performed analyses related to call center and ticket insurance costs. You have chosen AXS Mobile ID as your method of delivery for your tickets. When it's time to go home, all combo lock deposit refunds are issued quickly. or was there no option for you? We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. Please visit our help page or contact customer support for assistance. (United States) Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. Apply for a refund. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. Privacy Policy If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. Help us help you quicker by coming with your mobile ticket ready to be scanned. By using the Service, you agree to the Privacy Policy and Terms of Use. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. On one occasion I got as far as selecting the insurance. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. A per-order delivery fee may also be assessed, depending on the delivery method. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. By browsing this website, you consent to the use of cookies. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) If I have Allianz ticket insurance and miss an event, can I get a refund? This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. Please read this Agreement carefully, because it is a contract that affects your legal rights. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Request ID: 7a29b9b3cc1be708. The original advice from the armed forces giving advice to travel at short notice for military service. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Please note: The account holder is liable for bank charges levied by the receiving bank. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. Its for one of the Hyde Park British Summer Time concerts. Terms and conditions of sites linked to by or from the Service may vary by site. During the event, strobe or theatrical lighting may be used. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A refund AXS the company right which she bought the tickets sent via an email telling. Occasionally, we may require that the physical ticket is sent to us. We also give them access to 24/7, multilingual . For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. If I have Allianz ticket insurance and miss an event, can I get a refund? When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. a doctor's note for the illness causing your symptoms. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. I tried to buy insurance after the fact but . Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. Official Tickets and Your Source for Live Entertainment | AXS.com User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. Click Close and Add Documents to go back and add them now. AXS is not responsible for the acts or omissions of any venue or Client. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Supporting documents are preferred in English. You will be entitled to a refund unless otherwise notified directly by your point of purchase. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. Shipping information, if any, is provided at checkout. So please be as cautious as possible when going through AXS. IP: 141.94.161.174 Holder must possess a ticket to enter the property or venue listed on the ticket. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. How do I get my . (United Kingdom) The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. A scan or clear photograph sent by email is acceptable. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? Fans may consider purchasing Allianz ticket insurance at the time of purchase. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. I can't go to a concert anymore, any tips to ensure i get my money back? Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. Yes - If customer is prevented from attending because of a government mandate, this is covered. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. If buyers Payment Method provider does not remit payment, the transaction will be canceled. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . By Insurance Site July 2, 2022 July 2, 2022. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. found at the bottom of this page. I don't see why I should have to do the legwork on this one. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. For tickets to events located in Canada, the Service is provided by AXS Group Canada. Online applications are received immediately and are our preferred method of submission. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Are AXS Premium tickets sold for every event? If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. We can't reclaim the money and issue the refund to a new card for you. I don't know why LiveNation pushes them, but it . If you have bought your tickets at the venue's box office? Submission of our own medical confirmation form is preferred, please download it here: medical form template. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). AXS or the Client may send a summary of your purchase to the email address you provided to our Service. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Press J to jump to the feed. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . It doesn't apply to housemates who aren't family members or due to attend the event. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? If they pay you now, there's no insurance for them if the new owners are refused entry. Any ticket issued via the Service is a revocable license. Besk vr hjlpsida fr mer hjlp och support. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. Please note that orders are processed only after a billing address and other billing information has been verified. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. Please make sure to review the terms and conditions that you will find on these third-party sites. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. All attendees must conduct themselves properly at an event. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects and now it says "refund pending". Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. All applicable fees and charges will be disclosed prior to completion of your purchase. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Testimonials To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. The ticket is valid only for the event, date, time, and seat location issued. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. Date on which medical attention was first sought for illness/injury? We appreciate your patience during this unprecedented time. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Well need evidence from the relevant transport authority. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Below are some pointers we hope you'll find useful! If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. Upon your payment in full, you shall be entitled to the tickets you have purchased. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Almost fell for the scam myself until I saw this. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). It may take up to 30 days before we are able to review your claim. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Yes - If customer is prevented from attending because of a government mandate, this is covered. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Click here. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. Pick your exact se. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. . It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. 4 days ago. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. in the event description page, in pop-up boxes, or in an email). By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. What is AXS Premium? The site owner may have set restrictions that prevent you from accessing the site. If you bought tickets online or over the phone, you won't need to do a thing. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. This content may be old or outdated. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. How do I file a claim and get a refund if I have ticket insurance? If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. You must supply the required Payment Method and/or other personal information in order to complete your purchase. Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. can reveal. We need you to provide specific evidence of illness or injury for the ticket holder affected. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the.