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Guests affected by reduced mobility, disability or a medical condition should advise us of how this may affect them and where appropriate, such guests should consider travelling with someone who can provide necessary assistance. You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim see sections 2.1, 2.3, 2.4 and 5.8 above. The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. VisaCentral are pleased to offer discounts to Celebrity Cruises guests when booking online through the above web link. peanut head. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21). Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Pfeil On the one hand, Emin Alper burning days is a low-key but revealing account of the resurgence of . In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. However, the FCC must be used for a new cruise by May 31, 2022, on any cruise onboard . Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. 2.6 What are the passport and visa requirements for my holiday? In order to process your booking, we need to collect certain personal details from you. If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. Please note we do not have any liability to you in these circumstances. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. . After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. We are not always in a position to confirm the route, service (scheduled or non-scheduled), airline, aircraft type or the airport of destination, which will be used in conjunction with any flight included in your holiday. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to the alternative ATOL holder. Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Matches and normal lighters are allowed onboard. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions. In this case, you will have to pay cancellation charges as set out below (see section 1.11 below). When you pay you will be supplied with an ATOL Certificate. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). Information on health requirements is also contained in the UK Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices, and on the UK Government website at www.gov.uk/foreign-travel-advice. For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. Except as set out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. We will do so as soon as we become aware of the error. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. Please note, the above options are not available where any change made is a minor one. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. We make every effort to ensure the content contained in our brochures and on our website is accurate. All Rights Reserved. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship. You must pay the applicable price of any such holiday. For all standard cruise only and standard fly/cruise package bookings you make with us, you must pay a non-refundable deposit of 150 per person. Learn how to make payments, view your booking details, make changes to your booking, and more. We have not booked yet as we are waiting to hear from our cat sitter. For guests making bookings onboard any of our ships, different deposit policies may apply. Please consult your travel agent or us directly for deposit, payment, cancellation and other information. In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. Unless otherwise agreed, the price does not include non-UK departure taxes or airport improvement tax (on some itineraries this will have to be paid locally); shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc. In the event that there are any increased costs in making such changes e.g. You must ensure that you are using an up-to-date brochure when you book your holiday. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. Cookies are used on this website. We would strongly recommend that you contact your travel agent or an independent insurance broker for details of suitable policies. To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. make the full payment by the December 31, 2022 deadline. Any delay in providing us with these details will prevent us from being able to issue tickets. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. 12 hours on a 14 night holiday. For U.S. departing cruise and long haul destinations, hotel accommodation (room only basis unless otherwise stated) and transfers canbe added to bookings and at an additional cost. We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. Posted December 31, 2018. If you have a special request, please give details in writing to your travel agent or us (if booking directly) at the time of booking. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. Affluent Media Group, a Dotdash Meredith company. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). 1.11 Can I make changes to my booking after it has been confirmed? In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. Find everything, but, what I wanted to know. I logged onto Celebrity, pulled up my reservation and realized that my final payment due date was July 1,. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Please note that items left behind may be destroyed. For further information please contact Celebrity Cruises. If you are a British citizen (including children and infants), you must have your own full 10-year (5 year for children) passport which is valid for at least 6 months after your expected return date to the UK. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. No refunds will be given on any cruise for no-shows. Guidance is also available from NHS (Scotland) on the FitForTravel website. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Celebrity cruises. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. Ashley Kosciolek. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. Please always check your confirmation invoice on receipt to ensure it includes all relevant details. The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us accordingly. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. The legal status and regulation of some medicines prescribed or purchased in the UK can be different in other countries. 5.10 What about circumstances which are outside of your control? Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. From time to time we may be required to collect personal information relating to you and your party to pass on to the U.S. Immigration Authorities, equivalent government bodies in other countries and air carriers. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. I advised that he actually pay no later than due date and that I always pay a few days sooner. The request/ information can either be emailed to specialistservicesuk@celebritycruises.com Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, dietary restrictions and religious beliefs which you may disclose too us. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances. There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. . Full details will be provided at the time of booking. Please also take note of our Refusal to Transport Policy. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. Photo Via: Celebrity Cruises. You must accordingly check your e-documents very carefully immediately upon receipt for confirmation of correct flight times. If we need any other personal details, we will inform you before we obtain them from you. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. Where a travel agent acts as our agent for a booking, any payments of money accepted by the travel agent from you is held on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agents obligation to pay such funds to us as ATOL holder for so long as we do not fail as a business. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings so please ensure you check your confirmation invoice carefully at the time. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. Celebrity Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel. Regrettably, flight delays do occasionally occur. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. Full payment must be made 75 days prior to departure for most voyages. We seek to assist those passengers with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. For the safety of our guests and crew, there are certain items that are not allowed on board. Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. Find a Bargain Please choose a vacation type. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. However, at the end of the entire process, it acknowledged my payment but indicated that I still owed a little over $300, which was the exact amount of the gratuities for the cruise. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure).