lucy in the sky customer service number lucy in the sky customer service number

Depending at which stage your order is at, we may be able to adjust it accordingly. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, Products used:None, I never received them. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Haiker Rojas. There is no phone number and the chat has been disabled. But Sarah S got my exchange going and it will make it in time! CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . I ordered a size larger and they still didn't fit. They have a great live chat setup and I like that they're always ready to help. https://www.lucyinthesky.com/shop/index.php?route=account/login. -Kate. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. I placed an order and was waiting for more than a month. -Kate. She responded quickly and answered all my questions. It makes total sense why they only give you store credit, or else they'd be out of business! I will definitely order from this website again. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Yes. Tip for consumers:Cannot get a refund, only store credit. I ordered 4 items and once I received 2 of them and saw how bad the quality was. LUCY IN THE SKY IS OUR GO TO! 1200 Wall Street, Floor 2 Don't take the risk and give them your money. If you order multiple styles with different delivery dates, they may ship separately. Contact from abroad. We're sorry to hear that you had issues with your orders. what is the average shipping time? Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Intellectual Property, Software and Content. You can email us at resolution@lucyinthesky.email! -Kate. Is Tata Sky service free? I love Lucy in the sky ! Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Sky Support Email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. there is a dress i like but it is all out of stock. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Please email us at resolution@lucyinthesky.email. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Completely different material than pictured. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. . Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Merry was very friendly, professional and helpful. Tip for consumers:Absolutely no refunds unless it arrived damaged. They are constantly moving as not to get found. It was nothing like the picture. With no warning either time. -Kate. If you need help please email us at resolution@lucyinthesky.email if anything else. this was for a very special event and now i have no outfit and no resolution to this. The first time it was cancelled altogether. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . Do not trust this shop to deliver. They do not have number to call. -Kate. Totally disappointed! Hi Kaylyn! They charge so much and the quality is so bad. The 24/7 chat is turned off and nobody bothered to respond to my email. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Please emails us at resolution@lucyinthesky.email so that we can better assist you. Sorry to hear that you had trouble reaching out to us. Moving home . Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. I can always count on you for the best quality and accurate fit. Free FedEx Shipping, over US$75. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. This isn't a real company. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. If you need specific product measurements or have further questions, please email us at. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Belle R and the team at Lucy in the Sky were great to work with. Don't waste your time here! -Kate. We're sorry to hear about the order being delayed. Store credit only. Thanks for your feedback. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Luckily I was able to return it and get store credit pretty quickly. We want to make sure this gets refunded immediately. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. Search Full List of Executives. Hi Teagan, Thanks for your feedback. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. We're so sorry to hear that your order was delayed. Lucy In The Sky. 2. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Great experience :). Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Finally, the Trust Mamma rating is four stars. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. However, this is out of over three hundred reviews. This site promises to ship an item by a certain date. It has been such a negative experience. Hi Addison, Thanks for your feedback. Hi Melissa, Our styles are designed exclusively in Los Angeles. I did the Level 2 Customer Service Practitioner course. Please use the following size guide to help determine your size of clothing. Key Employees of Lucy In The SKY. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. This consists of doing coursework over 15 months. We're so sorry to hear about the order. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? . If we are unable to contact you we will treat the order as cancelled. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? I wish they were more transparent with the type of quality on their website. Email: shop@lucyinthesky.email - replies within 24 business hours. Find out how we combat fake reviews. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. We're sorry to hear about your issues with our return policy. I have been waiting for almost three weeks and still haven't got my money back. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Here are 8 tips for writing great reviews. The company helped issue credit for this matter to purchase a new item as soon as possible. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Products used:None package arrived too late. Have e-mailed twice in the last week with no response! Hi Grace, Thanks for your feedback. Phone Email. We would suggest to double check your card details. Lucy in the sky did not inform me back in November, that the dress was not in stock. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Her mom (Gene's mother's sister) has moved to France. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. my party is april 10. Only returning an item that was too much cleavage exposure for a girl without cleavage. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. -Kate. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. I've never encountered an online retailer like this. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Most dresses are see through material with zippers stuck. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Needed it for Feb 25th. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Be careful of ordering something for a particular occasion. Hi Kristina, Yes, the one dress I never received was . I used the chat feature again in January to try to figure out where my two other dresses were.