service cloud specialist superbadge challenge 2 service cloud specialist superbadge challenge 2

I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Checkboxes: Missing 3 that should be checked. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Ensure you group report results correctly. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. It's a picklist. Did you check the values? Ensure you group report results correctly. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Luckily, the macros module was very fresh in my mind. I have the same problem, I have the same problem, could you solve it? I kept that particular module open one on screen while I walked through this step. I hope that you feel inspired. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Ask Question Asked 2 years, 8 months ago. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Yes! Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. (I made a custom button as well for this one.). It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Still stuck? Still stuck? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! How would you enable people to select cases from an organised list? Thanks a lot because I asked SF support and got this answer which did not help me much. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. An action can be added to the page layout. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Challenge 1: Automate record creation. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Any advice?Thanks in advance! You will need it. I've no clue what more I need to do to complete this challenge. Did you check the little box to activate the entitlement process? It's a status. Thanks for the help! Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. No. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Sounds like you need, The instructions mention that agents should be able to decline requests. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Does this help? Review the steps to rename the console to 'Cloud Support Service Console'. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. The challenge says "add the option for agents to compose emails within the console while looking at a case". I have read every message I can find and have double and triple checked everything I can think of. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. (I am totally stuck on a CPQ superbadge right now on the last step!). "This is a standard app. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. I'll take a look as soon as Trailhead is back up! Knowledge Basics for Lightning Experience. I got it figured out. After editing the service console, you might have to edit the new profiles. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Error: "We can't find the Entitlement Name in the System Administrator Profile. I learned so much doing it. When you start a create a new report, simply click to start with a clean screen. No. You do not need an overflow assignee, but you will need two queues. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. When I made mistakes, I simply reverted to the last saved version. Tweak service Console. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Sounds like an easy oops! Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! can you please suggest something? Once this was done, I passed the 3rd challenge section. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Right now he' taking a nap.so I'm off to edit some reports! If you are short on time, start around the 20 minute mark. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Add to Trailmix. This comment has been removed by the author. please help. on 6th challenge. I was very impressed by this post, this site has always been pleasant news. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". I got the stages added - its the 'and assign' that's hanging me up. I was able to work out a solution, I will outline it below. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. thanks a bunch. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Or "on demand email to case". Hello Trailhead Baby! Review the steps to create the 'Cloud Technical Team Support Process'. One of my favorite new things this week was taking a shower with my whole block collection. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." We can't find the 'Customer Case Team' role. Did you perform any particular action to get the email available on the console ? I hope that you feel inspired. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. "my report is looking all correct. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Grab a pen and paper. Is knowledge.* On the lightning page layout? Trailhead Baby any idea? Hello. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. I've been stuck on this error message for two days! Processes. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. took me 2 hours to undersand that, and without your comment I could have been there forever!! I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I am getting mad over this error now. You, my amazing reader, get more than tips for a Salesforce Superbadge. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Challenge 4 Case Routing. In fact, you need to have better coding style to pass the challenges. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Hi there,I am struglling with sataus update within a macro. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I have the Milestones field in the page layout too. You may want to jot down notes as you read the requirements. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. stuck in challenge 6 please help. For example, Basic vs Premier support. hours of inactivity vs hours of being created. . for Challenge 7. Thank you! i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Could you share a bit more details on what you have done for this step? Change the labels for Case and Product To Maintenance Request and Equipment respectively. Billing Topics (Billing_Topics) with Payments and Reimbursements. MVNO Providers3. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. The key word is "rename." Search for an answer or ask a question of the zone or Customer Support. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? E.g. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. I'd try again since Trailhead had issues yesterday. Install the unmanaged package from the prework if you haven't already. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Are you sure it is about that? Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I did add the things mentioned automated action in macro. I don't know what else to try. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. 43 are for Admins. Still stuck? Any hlp? The macro works without the email button being visible. I am getting this below error. I am having trouble with step 4. Tonight's challenge involves the creation of two processes. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) What am I missing? Well occasionally send you account related emails. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? R&D, A project with Daddy: My favorite daily process! Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. I used a new trailhead playground created exclusively for the service cloud badge. At last count, there are 81 Salesforce Trailhead projects for developers. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Ensure you set up the routing for Advanced Cases properly. This error stumped me for a while as well. After changing the name of the inactive user it worked for me. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Service Cloud Specialist Superbadge Challenge 6. hmmm It has been a while, but I believe that just the "standard" profile is what you need. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Or rename a standard one? Stuck on Superbadge Apex Specialist Step 1? Hi All,Im struggling to complete challege 6. If you are short on time, start around the 20 minute mark. Various trademarks held by their respective owners. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. hmmmm I think I just had to drag the filed onto the layout. I can only click on the Email tab. You also get personal insight into the life of a Trailhead Baby! []Safari please verify. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. I had problem with the chart, now everything is correct. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. If easier, feel free to email me some screenshots- rebecca@capstorm.com. I have created data categories and Subcategories and have activated.But have issue with the above error. Keep up the good work. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Think of this like a Sales Process. where you have opportunity stages associated with the process. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. advanced apex specialist superbadge solution. Tags Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I am not intending to give out the answers, just a little bit of a nudge. The worst error! If the action is missing from the page layout, it will not show up as an option in the feed. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Ensure Entitlements are visible on Cases in Lightning. I'd just give it 24 hours then recheck the challenge. Something is blocking the challenge checker from fully running. Prework and Notes. If you did them recently, try not to leave it too long to attempt this superbadge. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Right now he' taking a nap.so I'm off to edit some reports! 2 comments Closed . but i don't know what is next step? Keep working, great job i believe you should like my post home care specialists. Open a Case in the service console.2. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Hi,Oh I got it! We recommend using a new Developer Edition (DE) to check this challenge. Could you share what you have for your dashboard/report/etc and I'll take a look! Making dinner for Mom! I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." "Can you please help me, what am I missing? Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Wait 24 hours then re-create the process. I am right now @ step 6. hope to finish the superbadge now soon.!!! I was convinced I was missing something and racked my brains over it. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Gosh how frustrating! So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Telecom Billing System2. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. (Email to rebecca@capstorm.com). Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I had figured that out in order to build the macro. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure Agents have access to Knowledge when viewing a Case. thing I could be missing?Thanks in advance! I didn't change anything and retried the "Check Challenge" just now and it worked. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Take a break, grab a snack, and watch this video. Make sure that the correct date range is selected. When it works it plays a sound to tell you that a case has been assigned to you. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Don't be worried if you are updating several page layouts plus the console app. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. I'd do a quick google search on Salesforce Macros- It's a point and click process. You cannot customize its label or logo". Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time.