viagogo refund australia viagogo refund australia

The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. You may have to fill in a Dispute Claim Form. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. Try to get in touch with the reseller for a refund. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. You can email the site owner to let them know you were blocked. But the messaging in small letters at the very top of the screen is easy to miss. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . We often link to other websites, but we can't be responsible for their content. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. viagogo is a global online platform for live sport, music and entertainment tickets. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. This charge is in addition to the amount originally paid for the tickets. Save. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Spain, the UK and Australia. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. Note that Your payment may be withheld if you violate this clause. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. 7.2 Copyright. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Copyright (c) 2006-2023, viagogo AG. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Click to reveal No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. But you might not know you're buying from them. Form 1424 - Refund request. They can't be trusted. We do not control the information provided by other users which is made available through the Site. Yes! 2.14 Substituted Seat Locations. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. After you raised a dispute did paypal stop or refund deduction from card? They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. 7.3 Additional Policies. viagogo AG is registered in Switzerland, Company No. We made the case to Google Australia that Viagogo is still up to its old tricks. According to the consumer group Which?, Viagogo's terms and conditions say . We may investigate complaints and violations of our policies. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. 2.4 Listing. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Australian Competition and Consumer Commission (ACCC). The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Read more: It has been fined in Italy and . Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. 5.4 Making Adjustments. Minister for Small Business. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. Viagogo has advised customers who cannot attend a rescheduled event. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Unfortunately, postmarked entries after June 5 will not be accepted. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. If you fancy a viagogo event roulette then use this company. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Why do my tickets have someone elses name on them? ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. It didn't. Until recently, the final cost price of a ticket . 6.10 Notices. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. Contact Viagogo directly - raise a complaint & request a full refund. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Read more: When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Viagogo DO NOT refund and are not contactable. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. you lose thetravel facility remaining on your previous visa when your RRV is granted. And we're hardly the only ones who have a gripe with the company. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. Including any such items constitutes a material breach of these terms and conditions. South Australia's Consumer . If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. How do I unsubscribe from your newsletter? 2.9 a) Exception to Sellers Obligation to Confirm. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. If the Google listing says ad, do not click. Third, watch out for drip pricing. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. 6.11 Permitted use. To be eligible for a VAC refund your application needs to have been finalised. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 6.7 Third Party Information. Also, buyers only pay once they have been to the event and had no issues. By using our Site, You agree to accept this Agreement. I bought 2 blackpink ticket a month before the concert for 550eur per person. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. 2.18 Merchant Description. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. To sell tickets, a Seller lists the tickets in the Site database. FanFair Alliance - Ever get the feeling you've been cheated? In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. We may also first deduct any amount you owe us from any amount we owe you. 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