Reporting Relationships Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. We want you to join our company with 25 years of industry experience. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, This role requires that qualified candidates must reside in one of the following states: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Explore open roles at Alight. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Try to use specific examples from your work or school history that relate to the question asked. We reward continuous improvement and encourage you to own your own development. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Get the latest news and information. At Alight, we are reimagining how people and organizations thrive. We are brave in spirit, act decisively, learn quickly and get it done. Customer Care Representative Tasks. Alight Solutions Easy 1-Click Apply. https://www.consumer.ftc.gov/articles/0243-job-scams. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Accurately documenting all conversations and actions taken on each interaction. Check out our current jobs that have a virtual/work from home option. We are Alight Solutions. to demonstrate your interest in the role. Join our team. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. It is a very convenient Job I have ever worked. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. * Initiate new leave cases in our system Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Be prepared to answer why you are interested in this particular job opening. These teams are a critical component of Alights health care,retirement and HR-delivery services. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Our people are our greatest assets at Alight Solutions because People Matter! We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. This is a 6 months project and we offer Full Time Shifts (Rotating). On average, Willa Davie works for one . Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. #beAlight Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. 1999 - Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. We strive for Excellence Every Day by collaborating with our clients and colleagues. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Our story. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Find out if you meet the requirements! We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Their job is to help ensure customer satisfaction. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. It's why we're so driven to connect passion with purpose. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. We strive for Excellence Every Day by collaborating with our clients and colleagues. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Disabled Person, Inc. 2023 At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. To deliver on this purpose, we do things differently. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Alight Solutions is committed to a diverse workforce and is an affirmative action employer. * A demonstrated successful work history in customer service, insurance, or related field. Because transformation takes a workforce. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. You have already created a job alert with same filters. Its a permanent virtual customer care representative Job. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Alight Easy 1-Click Apply. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Our story starts with a simple universal truth: Every business is a people business. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Esto te describe? Find out if you meet the requirements! Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Communicating with customers through various channels. Customer Care Representative - with Growth Opportunities at Alight today! Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. It's why we're so driven to connect passion with purpose. Key Duties & Responsibilities. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. You're able to quickly input and retrieve data while working with the customer on the telephone. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We want towelcome you to learn more aboutAlight and our Customer Care team. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Read more Alight Solutions You will be notified during the hiring process which checks are required by the position. Insurance Health insurance They inform them about products and services, answer their questions and resolve their issues. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Please enter a Name and Password so you can update your Job Alerts in the future. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Apply for Sr. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. They answer inquiries by phone, e-mail, web chat, or social media. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. Knowing our products inside and out so that you can . We promote healthy lifestyles and flexible work arrangements for our employees. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. See office directory With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. At Alight, we are reimagining how people and organizations thrive. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Stay updated on our new opportunitiesJoin our. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. You have Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Our story starts with a simple universal truth: Every business is a people business. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. This program provides you with the foundation you need to lead to a path of success. We combine data-driven . We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. New York Equal Pay for Equal Work Act Statement. Alight also offers a comprehensive benefits package. Get hired today! These teams are a critical component of Alights health care,retirement and HR-delivery services. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. You will be notified during the hiring process which checks are required by the position. Our people are our greatest assets at Alight Solutions because People Matter! Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. View Job description, benefits and responsibilities. Find out if you meet the requirements! Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.
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