Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. . When a customer needs assistance, you quickly assess their situation. Apple's most powerful Mac will finally shift to Apple silicon. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Both full-time and part-time jobs are available. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Recertification exams for unexpired certifications cost $49. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. At Apple, the learning never ends, and team members continually support each other. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Come eager to listen and learn from your team, your mentors, and your customers. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. At other times, you refer customers to support team members who get them up and running again. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The entire store team benefits from your commitment to providing the best care for customers. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Choose your path We deliver a full range of Apple courses, including support and repair training for Apple devices. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Your work hours will be based on business needs. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Discover even more benefits of doing what you love. However, you may visit "Cookie Settings" to provide a controlled consent. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Learn more about your EEO rights as an applicant (Opens in a new window) . As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. 325 reviews from Apple employees about working as a Technical Specialist at Apple. This requires a lot of testing and coordination between different teams within Apple. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Under a partnered program of KellyConnect for Apple. A selection of macOS tips to make your Mac life a more effortless experience. A career as an Apple Technical Specialist can be both rewarding and challenging. At first I didn't understand why she was so upset about an easily replaceable phone. At Apple, base pay is one part of our total compensation package and is determined within a range. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Just fill out the form or call us directly on 0203 507 1728. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. I worked for Apple in a Connecticutstore from October 2010 through May 2012. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. At Apple, were not all the same. Customer loyalty and satisfaction is their number one priority. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. But opting out of some of these cookies may affect your browsing experience. They may also be responsible for providing support to Apple Authorized Service Providers. Do you love how it feels to help others? Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Along the way, youll be updating your technical know-how and educating team members about technical issues. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. All our courses are practical, hands-on, and led by trusted Apple experts. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. We draw on the differences in who we are, what weve experienced, and how we think. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Get 20% off your Jamf training if you work in education. You get to work with really creative people. Apple Inc. All rights reserved. NOW WATCH: The 6 best new features coming to Apple computers. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Learn more (Opens in a new window) . This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. It felt pretty good to be able to help this woman. And be amazed by what it does for yours. The entire store team benefits from your commitment to providing the best care for customers. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . The next 10 days were essentially "Apple boot camp." Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Come eager to listen and learn from your team, your mentors and your customers. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Save someone's day. It works only in coordination with the primary cookie. Therefore, we are committed to treating all applicants fairly and equally. Introduce yourself, and well get in touch if theres a role that seems like a good match. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. There is tons of support when needed and the training/onboarding process is great. The latest news and updates, direct from Apple. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. As part of that process, were rolling out Mac as a choice for our employees. iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. iOS 17 Wishlist What Do We Want to See? To view your favorites, sign in with your Apple ID. This interview would be the first of six. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. I also think readers might find the level of diversity among the talent at Apple very inspiring. The Apple Professional Training courses are now available at training.apple.com. Badges are issued and managed through Credlys digital badging platform. Helping customers and providing technical assistance. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. By helping Apple maintain strong relationships with customers, you are instrumental to our success. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Copyright The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. As mobile devices become more complex, technicians will be needed to repair and maintain them. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. The energy on these days rocked my world. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. We deliver a full range of Apple courses, including support and repair training for Apple devices. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. When a customer needs assistance, you quickly assess their situation. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple is an equal opportunity employer that is committed to inclusion and diversity. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Title(s) held: My official title was "specialist." There were crazy long lines, especially for the iPad 2, and the iPhone 5. Apple is an equal opportunity employer that is committed to inclusion and diversity. Click here to see the total pay, recent salaries shared and more! Apple Inc. All rights reserved. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Apple training delivers everything you need to learn about the technologyonline and on your time. Own your learning schedule with self-paced, online courses. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Get startedand submit your resume. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Apple Inc. All rights reserved. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. For more details and to apply, visit macadmins.org. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). When a customer needs assistance, you quickly assess their situation. By clicking Accept All, you consent to the use of ALL the cookies. Youll need to be flexible with your schedule. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Roles based in Quebec require French language proficiency. You may be communicating with customers about technical issues or non-technical issues. Europe's No.1 Apple Training Specialist. Stay up to date with what you want to know. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Access your favorite topics in a personalized feed while you're on the go. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Copyright 2023 Apple Inc. All rights reserved. Your day in the Apple Store is filled with a range of focused support and service tasks. When a customer needs assistance, you quickly assess their situation. The mob used the electronics in the store to play music and record their dance routine. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. grassfields restaurant chicago, radian vs daniel defense,
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