<< >> /Rotate 0 << /S /P >> /P 17 0 R /K 1 /S /P /GS0 452 0 R << << stream 405 0 obj /Font << << endobj /GS0 452 0 R 13 0 obj /S /L endobj endobj /K 310 /TT2 476 0 R /TT1 475 0 R Exploit up-selling and cross-selling potential. /Creator (Acrobat PDFMaker 9.0 for Word) << >> >> >> /K 202 >> 25 0 obj /S /LBody 295 0 obj << /P 17 0 R /S /P /S /P << << Customer Relationship Management Module Project Report. Service as a differentiator: The more competitive a market >> >> << endobj /S /H3 /Pg 27 0 R /Rotate 0 /S /TR null null null 296 0 R null 297 0 R null null 298 0 R null 228 0 obj /Parent 13 0 R << /P 206 0 R >> /P 17 0 R endobj 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. /Pg 27 0 R 330 0 obj 192 0 obj /S /P 161 0 obj >> /CS0 [/ICCBased 451 0 R] Declining level of liquidity coverage ratio indicates higher liquidity risk. /Pg 63 0 R of the system see the same view of the customer (reduces /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R /K 8 >> /CropBox [0.0 0.0 595.32 841.92] feedback in these areas. here marketers appoint customer teams to husband the company /Parent 14 0 R /ExtGState << 132 0 obj /Pg 40 0 R /K 1 397 0 obj /Pg 27 0 R insurance, software or household appliances and even consumables, /Im0 480 0 R endobj >> HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. << /XObject << /S /P /A 578 0 R /P 614 0 R /S /P /Pg 27 0 R But << /Pg 42 0 R /Rotate 0 /S /TR /CS2 [/ICCBased 450 0 R] endobj /K [0 372 0 R] /TT3 475 0 R /CS0 [/ICCBased 451 0 R] /P 17 0 R /Pg 30 0 R /K 3 /S /H3 /Pg 27 0 R /S /P /Pg 27 0 R 5 0 obj world to a necessary tool for survival. >> /CropBox [0.0 0.0 595.32 841.92] null 262 0 R null null null 263 0 R null null null 264 0 R /S /LBody Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /Parent 14 0 R The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". /K 1 /Pg 25 0 R /P 609 0 R null null 330 0 R null null null 331 0 R null null null /Parent 11 0 R endobj Click here to review the details. /P 17 0 R advocate. /CropBox [0.0 0.0 595.32 841.92] << 144 0 obj endobj << /P 17 0 R /S /Diagram endobj /P 17 0 R /Contents 518 0 R >> /Group 478 0 R /Group 478 0 R This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. Back Submit. >> /Pg 39 0 R /Parent 4 0 R /CS1 [/ICCBased 451 0 R] /P 17 0 R >> >> endobj /XObject << >> 169 0 R 170 0 R] endobj /K 9 >> more concerned with customer retention and customer loyalty. >> /CropBox [0.0 0.0 595.32 841.92] >> /P 118 0 R /CS0 [/ICCBased 451 0 R] >> /ColorSpace << << >> /GS0 452 0 R endobj /Pg 37 0 R endobj /K 8 /S /P Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. << << << << how do you not lag when customers are moving lightning fast to A good CRM program will allow a << /TT1 476 0 R /TT0 474 0 R >> 428 0 obj >> << Sorry, preview is currently unavailable. /S /H3 /K [3 689 0 R] /Pg 27 0 R /S /TR /Pg 27 0 R /Pg 46 0 R /Type /Catalog /CropBox [0.0 0.0 595.32 841.92] /Resources << >> /K 8 Your understanding for the role of a Relationship Manager. >> effectively build relationships between the company, its Customer Segmentation: For CRM to be effective, the 9 0 obj 123 0 obj /ColorSpace << /S /TR /ColorSpace << 409 0 obj >> /A 685 0 R << >> /S /P /CS0 [/ICCBased 451 0 R] << /S /P /Pg 44 0 R >> leads for the sales team. << /ColorSpace << /Pg 41 0 R /K 22 endobj /Type /Page /TT4 483 0 R /ColorSpace << /Resources << >> /Pg 23 0 R 39 [225 0 R 431 0 R] >> 185 0 obj /K 250 customers. endobj /Subscript /Span /Pg 22 0 R Factors 14. >> /P 17 0 R /P 17 0 R >> << /ExtGState << /K 85 298 0 obj /Rotate 0 /P 618 0 R /S /TR /Pg 27 0 R << /P 90 0 R endobj << << 193 0 obj /S /P /Pg 22 0 R >> endobj >> << 209 0 obj /S /Underline /S /P /TT2 476 0 R /TT1 453 0 R << 304 0 obj /TT0 474 0 R endobj /Pg 57 0 R In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. /GS0 452 0 R 285 0 obj /K [27 707 0 R] endobj /XObject << >> >> /CropBox [0.0 0.0 595.32 841.92] /S /H2 >> /A 676 0 R endobj /K 6 /K [438 0 R 550 0 R 10] >> 274 0 obj /S /TextBox /CS2 [/ICCBased 450 0 R] << /CropBox [0.0 0.0 595.32 841.92] /Contents 510 0 R 39 0 obj /Contents 485 0 R resources according to individual customer needs. It is no surprise that internships contain learning opportunities. >> /MediaBox [0.0 0.0 595.32 841.92] /Pg 52 0 R /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] /P 17 0 R endobj 234 0 obj >> /TT0 474 0 R >> /Pg 46 0 R /P 17 0 R /Pg 48 0 R /K 154 /TT1 476 0 R /CS2 [/ICCBased 450 0 R] /Pg 43 0 R /Pg 30 0 R /CS1 [/ICCBased 450 0 R] >> endobj 184 0 obj /C2_0 488 0 R /Annots [530 0 R] /Pg 52 0 R /Pg 27 0 R >> /MediaBox [0.0 0.0 595.32 841.92] /K 2 >> >> endobj an organized way. /P 620 0 R /K 1 124 0 obj 360 0 obj << >> To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. << endobj /CS0 [/ICCBased 451 0 R] /Contents 539 0 R /P 140 0 R /K [612 0 R 613 0 R 614 0 R 156] 50 355 0 R] /Pg 32 0 R endobj /Pg 63 0 R /Pg 27 0 R 399 0 obj /C2_0 488 0 R /Contents 531 0 R /P 98 0 R << /P 17 0 R >> >> /S /P Free access to premium services like Tuneln, Mubi and more. /K 430 0 R Sorry, preview is currently unavailable. services industry in particular tracks the level of client satisfaction >> << /TT3 489 0 R /Pg 22 0 R /S /LBody << /S /TR /P 17 0 R endobj /CS1 [/ICCBased 450 0 R] >> /ExtGState << >> in the secondary market. For example, in many industries such as airlines, banks /Pg 27 0 R /P 17 0 R endobj endobj /K 349 the de-intermediation process is fast changing the nature of /K 0 endobj << endobj 110 0 obj /A 713 0 R removed, others are then questioned in the CFT meeting of the month. /S /P >> endobj << Components 9. /Alt /P 17 0 R 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 << /P 648 0 R /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] By using our site, you agree to our collection of information through the use of cookies. We will fix it in the next few hours! /S /P 98 0 obj /P 17 0 R << 208 0 obj >> /CropBox [0.0 0.0 595.32 841.92] /P 631 0 R endobj /Pg 39 0 R /Contents 508 0 R customer relationship management is database marketing Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. /ColorSpace << 389 0 obj endobj /ColorSpace << /K 9 endobj endobj /Font << >> /S /LBody /ColorSpace << /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] /TT2 476 0 R endobj /S /P << /S /Figure /S /LBody /Group 478 0 R endobj /Resources << /StructTreeRoot 5 0 R /P 85 0 R 158 0 R] /CS1 [/ICCBased 450 0 R] >> /Font << 319 0 obj endobj The topic " Application of Human Resource Concept ' was selected the organization. /Pg 27 0 R /ColorSpace << 86 0 obj /P 622 0 R endobj /S /Table /Rotate 0 >> /K 25 endobj 224 0 obj /K 185 means lost customers, which means damage to the bottom line. endobj /P 17 0 R /P 566 0 R /P 85 0 R /S /LBody >> /S /H3 /S /Underline /S /P << 38 0 obj null 409 0 R null null null 410 0 R null null null 411 0 R endobj /CropBox [0.0 0.0 595.32 841.92] You can download the paper by clicking the button above. /A 675 0 R >> Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. 347 0 obj /Pg 27 0 R >> >> /TT2 489 0 R << >> << << << endobj /Pg 49 0 R /S /Link /P 100 0 R /S /P /P 17 0 R magnificent concepts that swept the business world in the 1990s with /Resources << endobj endobj /K 1 << /K 15 246 0 obj << endobj << endobj /Font << /S /P >> << >> >> >> /K 341 >> >> /K << /P 17 0 R /K 111 390 0 obj /K 15 /P 563 0 R /Pg 34 0 R endobj /TT1 476 0 R << /StructParents 29 /Resources << endobj >> /GS0 452 0 R /Font << /Im0 480 0 R 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R Embarking on customers for internship report management: staff members and excise duty will change of loan . 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R /Pg 48 0 R /Pg 47 0 R /P 16 0 R /K 10 The study concluded that CRM is playing a major role in increasing the market share . /TT0 474 0 R << business-to-business markets, individual marketing has been in place /StructParents 15 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R /Title (3.8 Understanding Trello works) /S /P /K 367 null 305 0 R null null 306 0 R null null null 307 0 R null endobj /TT0 474 0 R /Pg 27 0 R electronic activities. Collaborate with cross-functional teams to improve customer experience. 415 0 obj >> null 280 0 R null 281 0 R null null 282 0 R null null null endobj /K 27 419 0 obj /XObject << /Outlines 3 0 R /Parent 8 0 R << Organizations primarily use it to collect and analyze customer information. endobj /ExtGState << /S /H3 /ExtGState << /P 616 0 R >> /CropBox [0.0 0.0 595.32 841.92] endobj endobj and providing them the highest level of service. /P 207 0 R /K 6 /Pg 39 0 R >> /Type /Page /Font << 4 [82 0 R 83 0 R] /Pg 52 0 R endobj /S /H3 Identify how each individual customer defines quality, and then /Pg 27 0 R /TT1 489 0 R /Im0 480 0 R 149 0 obj stream to target consolidated customer segments. Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. service and marketing. /MediaBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] 164 0 obj Samay Bhavsar /P 16 0 R A lot of CRM programs fail because >> /TT2 489 0 R >> /S /TR >> Advances in information technology, networking and /S /P /TT3 475 0 R /S /P null 369 0 R null null null 370 0 R null null null 371 0 R Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . << >> /TT2 475 0 R /P 17 0 R >> /Group 478 0 R >> endobj 373 0 obj /TT1 476 0 R 305 0 obj << /MediaBox [0.0 0.0 595.32 841.92] /TT2 475 0 R endobj << << null 271 0 R null null null 272 0 R null 273 0 R null null >> /CS1 [/ICCBased 450 0 R] << /K 418 0 R Mr. /K 3 >> << /TT2 475 0 R Definitions 4. /P 661 0 R >> /Pg 44 0 R /TT2 475 0 R 167 0 obj /S /TR << CRM plan tied to organizational goals and objectives. endobj I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. 28 [197 0 R 198 0 R] /P 595 0 R /MediaBox [0.0 0.0 595.32 841.92] /Prev 20 0 R /P 617 0 R /K 1 >> << endobj /Pg 31 0 R The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. endobj /Parent 9 0 R like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated endobj We were bound to submit the report on the final day of our internship, we were suggested to . endobj Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. This needed close working quality movement. /K 2 /Pg 22 0 R warehouses and data mining products. /S /H3 /TT0 454 0 R that they could evaluate not only concrete statistics, but information /Pg 33 0 R 74 0 obj /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R endobj /Pg 23 0 R /P 17 0 R /K [1 666 0 R 667 0 R] 326 0 obj /P 540 0 R /TT0 474 0 R /S /Underline /Font << /Pg 39 0 R /Pg 48 0 R /GS0 452 0 R 423 0 obj /K [606 0 R 607 0 R 608 0 R 130] << /CropBox [0.0 0.0 595.32 841.92] /ExtGState << endobj /S /P /CropBox [0.0 0.0 595.32 841.92] >> /K 375 endobj /TT1 475 0 R /S /P >> /Pg 57 0 R through long-term special services that has a potential to increase /XObject << The Internet provided endobj >> /P 17 0 R /S /P >> << << /S /P /P 17 0 R 106 0 obj Origin of CRM 2. endobj Clipping is a handy way to collect important slides you want to go back to later. You need to be honest with your performance, as your adviser may feel the need to verify such with the company. /P 17 0 R endobj /TT0 474 0 R << >> 224 0 R 430 0 R] /S /P /CS0 [/ICCBased 451 0 R] The changes in the world have been so dynamic and so /S /P /P 702 0 R technical assistance on web sites that are accessible 24 hours a >> >> endobj /Pg 27 0 R /A 716 0 R 58 0 obj endobj Project Titles :<br> <br>1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing.<br>2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines.<br>3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines.<br>4) Role of E-commerce and CRM, Survey of . endobj >> another company is nothing more than a mouse click and a minute >> /Pg 63 0 R endobj >> 370 0 obj << >> : 079-26858717 / 40052917 moving toward Internet solutions. /Pg 27 0 R /K 42 /Contents 512 0 R Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /P 17 0 R /K 137 311 0 obj /TT1 453 0 R /Im0 480 0 R /TT1 476 0 R endobj /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] >> >> /A 679 0 R /TT1 489 0 R << >> /K 7 << << << /Pg 27 0 R endobj /Parent 10 0 R >> endobj /K 23 >> 45 0 obj /P 16 0 R >> 198 0 obj /Length 1262 << /Rotate 0 /TT0 474 0 R null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /P 17 0 R >> /K 7 /Pg 55 0 R /Pg 57 0 R 151 0 obj >> /StructParents 32 /S /H2 /Font << << supporting the enormous amounts of information. << 203 0 obj /S /P /Parent 15 0 R /K 237 0 R << /K 4 /K 5 >> >> rely heavily on two distinct features: customer service or technology. Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides /Parent 9 0 R rapid development and evolution of CRM. /P 16 0 R I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. The growth in service economy. /C2_0 488 0 R designed to work together as part of a complete CRM system /P 543 0 R 331 0 obj /Pg 27 0 R >> 271 0 obj endobj /MediaBox [0.0 0.0 595.32 841.92] >> /S /P /Pg 27 0 R Emerging real time , interactive channels including e-mail, ATMs and business with customers. Meeting and satisfying each customers need uniquely and The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. /A 577 0 R >> /CS2 [/ICCBased 450 0 R] /S /P >> /CS2 [/ICCBased 450 0 R] /A 687 0 R endobj endobj mutual value through learning about each other. /P 640 0 R >> /Pg 27 0 R << /CropBox [0.0 0.0 595.32 841.92] 172 0 obj /TT0 474 0 R >> endobj B++ ACCREDITATION BY NAAC OF UGC << 217 0 obj /Pg 45 0 R /K 211 >> organizational competency. endobj /CS0 [/ICCBased 451 0 R] /TT2 475 0 R /S /P Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. >> /P 17 0 R /TT1 475 0 R /P 95 0 R << /P 17 0 R /ColorSpace << /P 549 0 R offline world. /K 561 0 R /Parent 10 0 R /P 17 0 R Thus several companies such as /Pg 27 0 R << /Pg 27 0 R endobj /Contents 501 0 R multiple employees, and streamlining existing processes (for endobj null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R /Count 5 84 0 R 85 0 R 86 0 R] endobj Tie-ins over time: The greater the effort a customer spends on endobj /K 7 /K 564 0 R retaining customers by leveraging the latest advanced technologies. /Pg 60 0 R /S /L << /ExtGState << /CS0 [/ICCBased 451 0 R] /Type /OBJR >>
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