Are there specific Kaiser volunteer opportunities you'd be interested in? In my current position, I am not the most persuasive person on our team, but I am highly creative. Written by Ryan Brunner on November 21st, 2021. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I like to manage my time to finish my projects on time. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. New hires were appreciative of learning one on one. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. I'm happy to answer any questions you have. We also met the needs of our team by protecting the positive culture we had worked so hard to create. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. Last, I adapt to the individual. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. The patient, staying because of back surgery, was unable to hit the call button. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". A career in healthcare can be emotional at times; however, I choose to focus on the positives. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. Your work history sounds strong, and it seems as though you are very loyal to your work. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". This shows the interviewer that you've done your research and aren't answering vaguely. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. ", "I have the basic procedural skills for this team position. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. Talk to your interviewer about a time when have had to adjust to changes on the job. While there was no injury, I was required to report the fall to our safety team and I did so immediately. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. "I am a highly detailed person, and I thrive on having a high level of organization in my day. These go above and beyond what it means to provide compassionate care. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. First, I work in a system, and I respect that. "A bit about me - I love to travel, read, and conduct research. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. If I were to be offered this position, I would look forward to bringing these services to this area as well. I really like this answer! You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. ", "I'm a very detailed and organized person. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. ", "I would describe myself as a hard worker. This approach has greatly reduced in-house issues related to communication. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. I like working in an industry where genuine care is valued. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. "I believe I could improve on some technical skills including Excel and Word. I've had a lot of success by focusing on building a reputation for consistency and follow-up. Learn more here. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. ", "I like my job, and I enjoy what I do. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. There is a balance between allowing normal emotion and allowing it to impact your work. My youngest daughter is involved in volunteering. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. I also help the pharmacist with anything they needed from translating to ringing up customers. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. We do this by creating interview questions that we think you might be asked. Are there shared values that you could also mention? Every day I learn something, and that's because I choose to get better. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. Why Do You Think You Are A Good Fit For This Company? Maybe you can see opportunity when others can only focus on the issue. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. I even talk about what they are going through. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. When I hit my 20's, it was so important to me to learn about other cultures. Nice! There are no other roles for that position". I also receive emails from different pharmacy pages with interesting articles.". You can begin with your recent education, family life, volunteer work, or talk about your travels. It sounds as though you are highly organized and methodical in your work. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. Kaiser Permanente takes great pride in having a very positive and nurturing environment. It sounds like you have a very full personal life, with a fantastic work/life balance. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. I discussed with hospital credentialing and became the first PA proctor in our Heath system. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. Than they call you for a second interview. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. ", "I know this will come off as cliche, but it's truthful. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Health benefits. ", "You are searching for someone with 5 years' experience and I have two. Did you consider how leaving AMA would impact his health and well-being? As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". My approach is to tune out the negativity and try to figure out why the personality is difficult. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. Talk about your qualifications and skills that will help you to do this job well. leader vs. follower). You also made sure to take action so that this did not happen again. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". 1 / 41. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. There was not a formal method of teaching IR PAs. It sounds like you have the experience the interviewer would be looking for. For 180 days, my employees were rewarded for coming to work 10 minutes early. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". I can see how it would be stressful when you care for your patients' success so much! Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. By seeing and understanding the history, I can help guide a plan moving forward for the team. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. I am always sure that when at home, my family gets my attention first. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Your version of customer service sounds warm, welcoming, and caring. Some patients need a lot of attention; some want less, and some need boundaries. Sign In. I am looking forward to getting into the routine of a career again. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. Kaiser has over 300,000 employees with a large diverse workforce. "I am usually the 'ideas person' in team projects. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. ", "I'm a bit of a nerd. ", "Do my job and do it right. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Write a thank you note or email to all your interviewers. We did that twice a week, and it completely solved our scheduling problem. Your answer should include your ability to be patient, kind, and confirming to best answer this question. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. One of the toughest parts of communication can be delivering bad news to people with whom you work. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. I think the right answer is, 'of course, but not for long!' ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente?