and I fell for it. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. I told them I was waiting on a check from them to pay off my old time share. After purchasing, I was told to just click Book Me and schedule my trip. Under Six Ways to Travel, click Palmera Escape via RCI, Click RCI Exchange to link to your RCI Subscribing Member account. He started to get pushy when he got into his sales pitch. Emails found on company website members@palmeravacationclub.com 100% Support 0 0 Palmera Vacation Club website Must call to book. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Read full review of Palmera Vacation Club. Fraudulent representation of a time share, Desired Settlement: cancellation of contract with no negative credit report filing, Vacation Club and what we were promised and told. product but we could spend more $ and upgrade. In may 2019 i received a blank form from mr sheldon his contact is 843-842-2490 ex 227 requesting me to sign and return the document back to hm. Promotional discounts and offers may not apply to all properties. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. The price level of this organization is high according to consumer reviews. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My wife and I were invited down to Palmera Vacation Club on Hilton Island to review and listen to a presentation of different timeshares types of vacation programs being offered. Everything was going ok. Our salesman told us that he would never buy a timeshare and that this was wasn't one. Buyer Beware!!!! Login to participate on the website. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Just hold your ground when dealing with these "salesmen" If you feel uneasy about the answers you're getting (or not getting) don't buy into it. By the time our account became active, we discovered the points we purchased were not enough to reserve a 3 bedroom unit for any of the weeks. They also verbally guaranteed us that We purchased a 3000 point timeshare for $12, 500 from Palmera Vacation Club. Time share oversere haven't got anywhere yet. Palmera Vacation Club has resolved 1 complaints. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. BBB is here to help. But once visitors stop in the sidewalk to hear the pitch, they learn theres much more to the free maps and guidebooks. He kept trying to tell us with all the room in the condo, we could bring all of our friends and family and blah blah. Please be wary when you go on this tour. This will surely increase the credibility of your complaint. As he went on he began disclosing the annual fee (about 800$).then disclosed that it was a $30,000 Deed of Trust.then the 17% interest. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. You May Like: Disney Vacation Club Rentals Grand Californian. When I called Palmera reservation services I explained my issue and was told the complaint would be brought up in the Friday Manager's Meeting and I would get a call that Friday. On their websites, both businesses proclaim the best deals on vacations. He quickly started to get upset with us, making smart comments to us too (like other people on this thread). Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Load More; Browse for Rent Browse for Sale Add Your Property. I even saw some stuff abour class action lawsuits. Palmera is deducting $295 out of my checking account a month. We said that we prefer to rent houses when on vacation instead of staying in condo communities. Websites:There are no additional web sites. This complaint was posted by a verified customer. International Association of Better Business Bureaus. I need to know what I'm paying for @ $128.21 monthly when I'm still expected to pay exchange fees. This is a multi-location business. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". So I stopped paying them, and they took money from my checking account (unauthorized) in addition to the $1K downpayment. The only outcome youve been selected for is a fleecing. Is this your company? The savings and perks are clear. Palmera Vacation Club | Complaints | Better Business Bureau Profile This was a hassle no doubt. The reason this appealed to us, is that we were very interested in downsizing the number of timeshares in our inventory. Verified customer. If you don't get this refunded in a reasonable timeframe, you can dispute it on your credit card and send them a follow up notice with the tracking and a copy of your rescission letter that this is cancelled. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. They promised it would be sold in 3. Vacation Club. All content should be genuine and unique to the guest. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. She tries to manipulate us into buying a different packagejust a vacation club without the ownership. Nothing that the salesman presented to us was true. The letter I sent via fedex was received by someone at PCV this morning. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. I explained to mr sheldon that the document he send me was not a quit deed and that i was not signing anything that i did not understand. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. Useful. And just so you know if you wanted to stay a week this time of year, (June) you would have had to use at least 3 years worth of points for the single week. In Share your photos and videos with others to prove the truth of your words. The Palmera membership also included a Quest Palmera Vacation Club contacts (added by reviewer) Phone number +1 888 887 2563 Address 33 Office Park Road, Suite 219, South Carolina United States Website palmeravacationclub.com Category Timeshares & Vacation Clubs View full information Most discussed complaints timeshare fraud 2 (opinions to this review) Palmera Vacation Club alternatives Fractional ownership such as timeshare may be a good way to vacation to the same place every yearbut its a lousy overall investment. Nothing is free. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? We retained Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. He then pulled out his phone and asked me where I work so he could go ahead and search for the name to see what he could find. He wanted to sell it, and in the process, we wanted to buy our own t. s. there. This post has been removed at the author's request. They sat us down with our salesman in a large room. My next step was going to be to drive back down to HHI with my husband and do it in person but everything I have read on this site does not recommend doing that. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. an attorney but they refused to negotiate with him. The BBB has this "company" graded an F with a multitude of unresolved complaints. Perhaps, the finest resort community along the Atlantic Coastline. Hang onto your paperwork. Our friends did, for sure. One of the many exciting benefits of your RCIsubscribing membership is the ability to expand your options for vacations beyond thePalmera Vacation Club portfolio. So he starts to get rude and tells us "so you like wasting all of your money" and stuff like that. People buy timeshares because the average cost is almost nominal in comparison to a lifetime of vacations. Just curious, we are here this week and did the scam tour-didnt convert my TS to points after all these reviews-but was this resolved? Some property-based clubs claim, or at least imply, that your membership is an investment. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. would get enough money to pay off their time share. Here it is a year and 1 maintenance fee later, no bye bye timeshare. To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months. I hope you were able to get some resolution on your problem and aren't stuck with this scam of a vacation club/timeshare. This is the version of our website addressed to speakers of English in the United States. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Now, multiply this over the next 50 to 60 years. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. BBB Business Profiles may not be reproduced for sales or promotional purposes. This allows us to verify that our reviews come from real guests like you. Etc. They lied about what the points would get us. I am old and cannot afford to pay for this time share. Often, you can answer the scam-or-not question before you even see the details of a club promotion. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. I got a call in January. My husband asked him a few questions that I know the salesman lied when answering (especially after reading some of these other comments). Thank you! This is not the first time that we have had issues with getting people to respond, Desired outcome: Thats just false for anything thats not outright property ownership. RCI, LLC is not responsible for any activities or services provided third party providers. She gets rude too and tells us she guesses we just like to waste all of our money. It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Full refund or honor the deal made, We have left 3 messages to find out why we don't have access to some of our points that are banked with RCI do to a cancelled vacation. I submitted a certified letter to the company with no response. Read Also: Sailboat Vacations In The Caribbean. This is a massive operation I thought. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. Read full review of Palmera Vacation Club. incorrect. I'm tired of the lies. Palmera Vacation Club | Hilton Head Island's Premiere Vacation Club Palmera Vacation Club | RCI.com We returned If you didnt knowingly sign up for a sweepstakes run by some outfit that had terms and conditions you agreed to, any out-of-the-blue winner notification is almost surely a scam. We told him flat-out during the tour that we are not interested. They can certainly be honest in that they deliver what they promise many travelers are happy with their memberships despite the risks and limitations. Does anyone else have experience with this and any advice? How BBB Processes Complaints and Reviews, BBB Serving Northeast Florida & The Southeast Atlantic. Contacts:There are no additional contacts. Scam Clue 5: A promotion that poses as an investment. Travel benefits are administered by third party providers under contract with RCI, LLC. OMG!!! He would say that "we are his black sheep" (since we wouldn't buy his time share) He said if he could get 2 people out 6 he saw that day to buy into it.it was a good day for him (money-wise). They lied that we could be able to sell our Bluegreen Points (not one call in about a year). To use our mobile site, please enable JavaScript. Some. All we ask is that you follow a few simple guidelines. Unfortunately, last year, we believed what they were telling us and bought points with Palmera. Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. The cost, fees, points, maintenance yearly, I want to give it away, We just want to walk away from the contract. He didn't listen to anything we said at all. Already have an account? Featured review. Read Also: Sale Of Vacation Rental Property. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. The salesman (won't name him yet) but he lied to us severely so we had my family go down to Hilton Head and asked for him as if they were Interested and they were told the very lies we were told and with several friends and family hearing all this and then taken for a tour of what type rentals in Hilton Head they could get with 3000 to 4000 points and it is available all the time, very nice Hotel 2 bedroom pool side. Contact them directly! The Right to Cancel states "If you decide to cancel, you must notify the seller in writing of your intent to cancel by sending notice by certified mail, return receipt requested, or by another verifiable means, to" Hopefully I have covered all the basis by sending both FedEx and USPS certified. Theres nothing worse than a cramped hotel room and lack of personal space. We had a very similar situation happen to us - after years and years of successful timeshare ownership. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. Customer Reviews are not used in the calculation of BBB Rating. On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. Desired Settlement: cancellation of contract with no negative credit report filing. So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. The offer is only valid on select 7-night exchanges and Extra VacationsSM getaways booked in the RCI Weeks reservation system and does not apply to 7-night RCI Points exchanges. Category Timeshares & Vacation Clubs. Advantages to us so we were told: lower We purchased points with Palmera Vacation Club and the salesman told us we could get a 3 bedroom unit with our points at Coral Springs. Palmera Vacation Club Company. Take a screenshot from the USPS and FedEx tracking that it arrived. Ms. Jennifer Ospina, Member Services Representative, Mrs. Leighann Hoppe, Director of Compliance, Mr. Darren Boniface, Director of Marketing. They provide families with lifelong memories and incredible vacations, which is why people buy timeshares. Why? Palmera has an "F" rating with the BBB. We are dedicated to delivering vacation memories that last a lifetime. To be updated with all the latest news, offers and special announcements. They think all they have to do is change their name or change management companies and people won't find out. May 2020: Traded 2 RCI timeshares + paid $9K for "Palmera points". Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. I just want out. Reviews - Palmera Vacation Club Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. Lets say you take a week-long vacation every year somewhere new. When you compare the average cost of a timeshare with 60+ years of vacations, the savings are clear. Palmera Vacation Club 5 years ago Save I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. 3000 points may have been enough for a full week in the dead of winter but shoulder season is around 8500 for a week and summer is about 10,650 points per week and more in the newest resort. Check out Palmera Vacation Club's Instagram pictures and videos at, P.O. The Mitchells say during the presentation they were shown first class locations for condos and hotel rooms. We asked plenty of questions, figuring 4 heads were better than 2. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. Click here to get notifications about new complaints of Palmera Vacation Club. The lady I spoke too had no interest. Connect with Palmera Vacation Club via Facebook at, Follow Palmera Vacation Club on Twitter at, Like, share & subscribe to Palmera Vacation Club on YouTube at. We didn't start to look into it more until we got home Sunday night. The Mitchells signed a one year contract with Vacation Inspirations at a price tag of more than $5,000. How much do you spend normally on your hotel? I would also send a copy via USPS certified mail with tracking today. #3. Bath 2 . He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. One thing for sure you make your payments on time they don't report to the credit Bureau but get behind and they turn you over to collection agency; COVID 19 or not they don't care. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. Still wondering why people buy timeshares? 2023 RCI, LLC. This business is not a member of Business Consumer Alliance. I know nothing about the ethics of this timeshare property, but the hotel branded properties will honor the rescission and send refunds in a few weeks. The club promoter is making a profit somewhere along the process. Who do I contact? Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. Recent recommendations regarding this business are as follows: Do not get swindled into this!, STAY AWAY!, Be careful, do not sign or join, Make sure you know what you are signing and discount anything the salesman says.. Registration as a Seller of Travel does not constitute approval by the State of California. Get direct access to Palmera Vacation Club through official links provided below. Then I finally did get through to someone and it was the "reservations department" so she gave me a different number entirely to call. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Of course, this was not mentioned. more, How to spot a Mexican Resale/Bank Wire Scam, Browse all 3,924 Timeshares / Vacation Rentals topics , http://www.tripadvisor.com/help/how_to_edit_your_posts, Grand sirenas premium club /Ultimate leisure club info, Beware of VRBO - Yet ANOTHER VRBO vacation scam. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-102137832', '');}, 'log_autolink_impression');car salesperson and I have bought cars, I know all of the tricks.