Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. We're not refunding money at this point,'" Cormier said. $868.64 is a lot of money especially now to just throw away. I purchased two tickets listed on site. Its really not fair to people whom purchased on this platform. There were several other people at the event that had the same problem. So now the tickets will not arrive in time for my event. I should be given a refund! "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. It's my money, why are they holding it?!!!! Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. If Adele ends up cancelling you will get a refund. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. Following backlash from customers, the ticketing company responded in a statement this week. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Your email address will not be published. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Under normal circumstances, these processes are manageable. It is taking Stubhub about 120 days to process refunds. i have attached the information from the venue. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. This cookie is set by GDPR Cookie Consent plugin. Dworsky says he hopes she'll intervene. Other sellers may take a case-by-case policy. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. How come they can't control that?!! A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. i have tried to call several times but have been on hold >3 hours on 2 occasions. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. To Stubhub.com and surprisingly they were already on sale. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. I have been attempting to contact you several times regarding ticket order #553613638. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. I have been attempting to contact you several times regarding ticket order #553613638. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. Til' they get their procedures in the correct order, I'll never return as a buyer. We were so upset. follow the steps below. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Call +1 (866) 788-2482 with all the details about the purchase. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. These tickets were not purchased with a coupon. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Thanks. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Never Again. I checked by calling Ticketmaster. "I finally got a supervisor on the line and he said 'No. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! Now StubHub is giving people a coupon worth 20% more than the value of the ticket. That's literally the only way you can get your money back from these thieves. StubHub is a ticket resale and exchange service. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. Contacted the event, and they said the wristband was already registered to someone else. Make the best possible case for yourself. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. Now what? Stub hub has failed its customers once again with a terrible return policy. Announcements have been made but, a plan of action has not been put into play quite yet. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. View Ticketmaster Refund Policy. Contracts are contracts. Sams Club vs. Costco Which One is Better for You? i have tried to call several times but have been on hold >3 hours on 2 occasions. That is a great question. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. When I received the tickets it is stamped on them in large lettersStudent ID required! while we were at work. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Highly dussapointed. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. However, if it's not in your name you can't get this done. The festival would issue them a new wristband and cancel the "lost" one. Worst Customer Service Ever. "We were only allowed 120 percent credit toward future concerts, not refunds. Spent $314 for daughter and friend to see Harry Styles. This settlement ensures that consumers will receive the refunds that they are entitled to.. 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What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Stub Fraud. Worst Ever. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Didn't find out until day before event. If I don't get a refund soon I'll be reporting theft to PayPal. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. I just bought a parking pass for an event. Dworsky says he hopes she'll intervene. Massachusetts has clear rules on returns and refunds. 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I'm upset at this it's fraud, Just want your attention. You dont get to change the rules to suit you after the fact. I called ticket master and all the floor seats were sold out!! Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Unfortunately, my order was submitted when I was clicked the cancel button. I will never use Stub Hub again. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. You can get a refund from StubHub by calling their customer service line. I'm returning the tickets and buying else where. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. I purchased tickets to the Olympic gymnastics trials in January 2020. The cookies is used to store the user consent for the cookies in the category "Necessary". anyone have any advise on how to deal with this? NEVER again! If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Will never use Stibhub again unless I get a full tefundk. After the switch, you will enter the email address you use to access the community in order to reset your password. I purchased a ticket in February for a concert for over $800. NOTHING. We're not refunding money at this point,'" Cormier said. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards.