Maximum capacities of 164 passengers and 47 crew. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. We only wanted our money to be applied to another cruise in 2023. I encourage all Americans to do the same. I explain ship swapping in the section: . Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) He made the commissions, we will not sail and lose 14,000 dollars. We are not asking for anything other than our money back. Passengers from across the country say they've. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Planning a cruise? This is insulting and is clearly bait and switch type behavior. Thank you. Utter and total joke. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. An insult! Expires March 31, 2023. We were told that since we used vouchers we were not eligible for a refund per policy. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. We have had to cancel our river cruise because of their ludicrous covid policy. It was too windy and not safe so decided not to try to use their tender. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. If the level is too low, the vessel may run aground or need an alternative docking arrangement. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. I checked with many countries and all their restrictions have been dropped. Refund on premium air payments that we did not receive in premiumservice. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Learn more. An apology is not good enough. They have no intentions of giving my money back .Do I not have any rights? Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. They refuse to accept the fact that they changed the terms of the contract. It would seem to be a reasonable and simple request. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. We paid some #10,000 for premium air. Not every river cruise line takes the same stance. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. We said yes. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. was 4 units wide . The drought category in England has reached the most severe designation of severe drought. Here are 8 tips for writing great reviews. 488 total complaints in the last 3 years. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Learn to how to find the cheapest awards. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. We missed 2 ports of call and 1/3 of our sites to see the auroras. Claire and Stanley Keyles planned a dream vacation for June 2020. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. ***. The cruise lines plan their itineraries to mitigate this risk. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. 1. In November ******************************************* She had major surgery December 12th. Customers should not be treated this way. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. These levels can swing widely both up and down. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. Please view our advertising policy page for more information. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . At Viking, your experience means the world to us. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Booked a trip just before covid hit which had to be canceled for obvious reasons. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. This review was chosen algorithmically as the most valued customer feedback. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. took the call and told us that schedule wouldn't be available most likely till January 2023. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. By. Terms apply to the offers listed on this page. Its infuriating and disrespectful. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. We accepted and paid an additional insurance premium. For the cabin on the cruise, we indicated separate beds for their cabin. Plus Ups are excluded. This was not the case. Disassembling the shades on the sun deck. 2. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. He he tried to take the trip solo, he was charged. To date we have sent a certified *** ****** ***** letter to VRC and had no response. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. Viking Chief Health Officer Dr. Raquel . Jim. For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. Viking has refused. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. When I called to cancel they said we did not purchase the insurance. A drinks package at the original cost, when I first tried to book it. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. On 12/20/20 Viking cancelled this cruise. I am truly an "out-of-the-box" traveler which has enriched my travel experiences. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. Pharaohs & Pyramids. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Our trip was canceled and a voucher was issued. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. The trip was for September 2020 but was cancelled due to the pandemic. But there is nothing we can do, your vouchers have expired'. If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Find the right card for you. On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX) The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. We purchased Travel Protection Insurance. Water levels are unpredictable and can vary day by day, depending on what the weather brings. Telling us that a voucher has no cash value is a shoddy business practice at best. Claim your profile to access Trustpilots free business tools and connect with customers. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. "We are currently evaluating itineraries that call. Sandi. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. Norwegian Cruise Line | Travel Requirements & Safety Protocols. airfare $2198 I purchased two of each of the following through ACH: We rebooked the trip for 10/12-10/23/22. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. A sales representative ******. Winston Folkers. 140 complaints closed in the last 12 months. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This post contains references to products from one or more of our advertisers. 23. AMA Waterways | Travel Requirements & Safety Protocols. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 3. BBB Business Profiles generally cover a three-year reporting period. Why? Desired outcome: Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. This is an awful company to deal with. River flows are never static and are subject to fluctuations that are unpredictable. Courtesy Sheila Davies. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled.